FAQ

FAQ

Why choose Navy Strength?

Navy Strength is Australia's first boutique hand cut ice company, and specifically designed for bars, restaurants, catering companies, events, sculptors and speciality roasters. We import the world’s most highly regarded ice block makers to create ice of the finest quality. The internationally regarded Clinebell block makers produce a 150kg block of crystal clear ice every four days using purified water from our state of the art filtration system. Our ice is measured and cut by hand, ensuring every block is as perfect as the last.

How do I order?

Once approved as a wholesale customer, you will be given a link to create an account. You can login and place all orders directly through our website.

What if we can't deliver to my postcode?

Currently, our ordering portal only delivers to Metro areas in Melbourne.
Please contact us at orders@navystrengthice.com for deliveries to outer metro areas.

How do I set up an account?

After completing our online form, you will be sent a link to create a Wholesale login. You can then use this account to place all order directly through the site.

What are your delivery days and times?

We will deliver Monday through Friday between 10am and 3pm.
Regional deliveries need to be placed by 12pm Friday, for delivery the following week through orders@navystrengthice.com

Orders can be collected by prior arrangement. We require all orders to be placed at least 2 business days in advance, and 7 days notice for orders of more than 500 pieces.

Deliveries are booked subject to availability and we will always strive to fulfil your delivery as soon as possible.

For custom orders, including display pieces, we recommend getting in touch at least a month prior to your special event.